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Custom
Products | |
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Does
Ne-Mo's produce custom
products? | |
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Ne-Mo's does produce custom products.
Please contact Nancy Calegari, Ne-Mo's Western Director of Sales (phone:
800-325-2692, extension 3072; fax: 760-741-0659; e-mail: nancyc@nemosbakery.com) for
further information. |
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Customer
Complaints | |
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How
are customer complaints on Ne-Mo's products
handled? | |
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Quality assurance is of the utmost
importance to Ne-Mo's Bakery. Any quality complaint is to be referred to
the Sales & Marketing Department Administrative Manager for follow-up
and disposition. Product code, description, manufacturing code date, and
details regarding the complaint are necessary to facilitate disposition
instructions, which will be relayed by the Director of R.D./Technical
Services. |
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Date
Code | |
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How
do I read the Manufacturing Date Code imprinted on Ne-Mo's
products? | |
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The five-digit Manufacturing Date Code
that Ne-Mo's imprints on its product can be read as follows: for example,
24152 would translate to the product being produced on the second shift
(2), in the year 2004 (0), on the 152nd day of the year (152), which is
May 31. |
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Why
doesn't Ne-Mo's mark its products with a "use by"
date? | |
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Ne-Mo's imprints its products with the
date the product was manufactured. Since our product is removed from its
frozen state at various times, it would not be possible for Ne-Mo's to put
a "use by" date on our products.
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Freezing
Product | |
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Does
Ne-Mo's product need to be kept
frozen? | |
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Ne-Mo's products are shipped frozen and
are guaranteed to maintain their high quality level for a period of at
least nine (9) months from the date of production when stored at 0 (zero)
degrees Fahrenheit. |
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Can
Ne-Mo's product be re-frozen once it has been
thawed? | |
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No, the integrity of Ne-Mo's product can
not be guaranteed if it is re-frozen once it has been
thawed.
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Invoicing | |
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What
are Ne-Mo's invoice terms? | |
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Ne-Mo's invoice terms are 1% 10 days, net
20 days. |
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Who
do I contact with questions/concerns about
invoices? | |
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Please contact Ne-Mo's Accounts
Receivable Department at 800-325-2692, extension 3214, with any questions
or concerns regarding your invoices. |
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Locating
Distributors | |
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How
do I locate a Distributor in my
area? | |
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Complete the "Customer Lead Form" (link
to this form) which will automatically be e-mailed to Ne-Mo's. Ne-Mo's
will reply to you via e-mail with the name of a Distributor in your
area. |
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Merchandising
Aids | |
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How
can I obtain a Survey Sheet from
Ne-Mo's? | |
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You can print one directly from our
website by clicking the following link:-Survey
Sheet- |
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How
do I request Merchandising Aids from Ne-Mo's and what is
available? | |
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Ne-Mo's Bakery has racks, shelf risers
and baskets available for product displays. Requests for merchandising
aids are handled on an individual basis. Please contact our Customer
Service Department (phone: 800-325-2692; fax: 760-741-0659; e-mail: salesadmin@nemosbakery.com
for assistance. |
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New
Product Offerings | |
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What new product offerings are available from Ne-Mo's?
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New product offerings are
immediately available in the market - Double Chocolate Cake Squares, and Healthier Choice 2 oz Cake Slices. Visit our New Products location
on this web site for details. |
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Nutritional Information
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What is the Nutritional information for the Ne-Mo's 3 oz Banana Cake Square?
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The Ne-Mo's 3 oz Banana Cake Square has 300 Calories,
110 Calories from fat, 12g of Total Fat, 3.5g Saturated Fat,
0g Trans Fat, 40mg Cholesterol, 320mg Sodium, 45g Total Carbohydrates,
<1g Dietary Fiber, 32g Sugar, and 4g Protein. |
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What is the Nutritional information for the Ne-Mo's 3 oz Chocolate Cake Square?
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The Ne-Mo's 3 oz Chocolate Cake Square has 300 Calories,
110 Calories from fat, 12g of Total Fat, 3g Saturated Fat,
0g Trans Fat, 35mg Cholesterol, 280mg Sodium, 44g Total Carbohydrates,
2g Dietary Fiber, 30g Sugar, and 4g Protein. |
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What is the Nutritional information for the Ne-Mo's 3 oz Double Chocolate Cake Square?
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The Ne-Mo's 3 oz Double Chocolate Cake Square has 300 Calories,
120 Calories from fat, 14g of Total Fat, 4g Saturated Fat,
0g Trans Fat, 35mg Cholesterol, 300mg Sodium, 42g Total Carbohydrates,
1g Dietary Fiber, 29g Sugar, and 4g Protein. |
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What is the Nutritional information for the Ne-Mo's 3 oz Red Velvet Cake Square?
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The Ne-Mo's 3 oz Red Velvet Cake Square has 290 Calories,
100 Calories from fat, 11g of Total Fat, 3g Saturated Fat, 0g Trans Fat,
30mg Cholesterol, 400mg Sodium, 47g Total Carbohydrates,
<1g Dietary Fiber, 34g Sugar, and 3g Protein. |
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What is the Nutritional information for the Ne-Mo's 3.6 oz Carrot Cake Square?
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The Ne-Mo's 3.6 oz Carrot Cake Square has 390 Calories,
190 Calories from fat, 21g of Total Fat, 5g Saturated Fat,
0g Trans Fat, 50mg Cholesterol, 380mg Sodium, 47g Total Carbohydrates,
1g Dietary Fiber, 34g Sugar, and 4g Protein. |
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Ordering Information
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Does Ne-Mo's offer its customers a pick-up allowance?
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A 5% pick-up allowance will be credited on each invoice
for customer pick-up at Ne-Mo's Bakery on orders
totaling 100 cases or more. Customers may pick up a minimum
order of 75 cases at Ne-Mo's Bakery, but no pick-up allowance will
be issued for this amount. |
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How do I place an order for Ne-Mo's products?
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Once you have completed a Credit Application and
received credit approval, all orders can be faxed to
our Customer Service Department at 760-741-0659 (Ne-Mo's
fax order forms available upon request) or e-mailed to ssmith@nemosbakery.com. |
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What is Ne-Mo's minimum shipment?
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Ne-Mo's minimum order shipment is 800 cases of product. |
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What is Ne-Mo's ordering lead time?
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Ne-Mo's lead time for ordering is two weeks
from the day the order is placed to the day
the order is received. The exception to this is
that one week lead time is sufficient for customers
in Southern California. |
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